ServiceTitan® PANTHEON
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Answer everyone.
Book everything.
Miss nothing.

One Virtual Agent for every call, text, chat, and lead. It answers in seconds and books straight into ServiceTitan, 24/7.

Submit a lead More ways to try it

Example conversation

One agent. Anything. Anytime. Anywhere.

Anything

Every job your CSRs handle

  • Book
  • Reschedule
  • Cancel
  • Take payments
  • Speed to lead
  • Unsold estimates
  • Recurring services
  • Parts arrival
  • Missed calls
  • Automated dispatch
  • And so much more

Anytime

Never off the clock

  • 24/7/365
  • Nights & holidays
  • Inbound
  • Outbound
  • Overflow
  • Front of the line
  • AI receptionist with dynamic transfers
  • Live capacity via Adaptive Capacity
  • Capacity Intelligence Early access
  • And so much more

Anywhere

Wherever customers reach you

  • Phone
  • Text
  • Webchat
  • English
  • Español
  • Google Local Services Ads
  • Angi & other lead sources
  • And so much more

Try it 3 ways

Don’t take our word for it. Test it yourself.

The same Virtual Agent your customers would reach, booking into a real ServiceTitan account.

01 · SPEED TO LEAD

Submit a lead

Fill out the form like a homeowner would. Within seconds, your Virtual Agent texts you. Don’t reply, and a few minutes later it calls. Either way, it books the job.

Submit a lead

03 · WEBCHAT

Chat on this page

The same agent, with the same settings, on your website. Book, reschedule, cancel, or just ask a question.

Speed to lead, live

Submit a lead. Watch your phone.

This is exactly what your customers experience when they request service online.

  1. 1Use your real mobile numberThat’s where your Virtual Agent will text you.
  2. 2Use a real addressThe agent checks service area and live capacity.
  3. 3Keep your phone handyLook for a text from Titan Services, our demo company. No reply? It calls a few minutes later.
1

Choose a day

2

Choose an arrival window

Pick a day first.

3

Your details

Tip: tap your phone’s autofill to fill these in fast.

All fields are required. By submitting, you agree to receive texts and a call from the ServiceTitan Virtual Agent demo about this request. Msg & data rates may apply.

Check your phone.

Look for a text from Titan Services. Reply to book the job, or ignore it and it will call you in a few minutes.

Ready to get this live? Or call Jessica now

Good questions

Does it sound like a robot?

Judge for yourself. Call Patrick at (626) 596-2160 or Jessica at (213) 204-5926. You pick the voice your customers hear.

What if it books the wrong job?

It only books the job types you turn on, into slots your capacity allows. It asks follow-up questions to pick the right job type, and hands anything unclear to your team.

How fast can I get started?

Get fully set up in as little as 1 day. Sign up online with no login needed. It uses the job types, capacity, and zones already in your ServiceTitan account, and our team helps you tune it.

Real results

Contractors are already booking more with Virtual Agents.

More contractors winning with Virtual Agents

Missed-call recovery

$1.33M

in revenue attributed to the Virtual Agent, across 600+ booked jobs

Stop paying for leads you never answer.

“We’ve actually added people since we’ve got virtual agents.”

Tyler Frydenlund, Brothers Plumbing, Heating & Electric

Read the story →
Front of the line

80%

call booking rate, with 0 inbound calls handled by employees

Let your Virtual Agent take every call. Your CSRs handle the exceptions.

“I don’t think a lot of contractors know how much opportunity they’re missing without these tools.”

Lawrence Riley, Owner, Riley Plumbing Heating & Air

Read the story →
Peak-season surge

90%+

of answered calls end in a booked job, 72% with zero human help

No hold times, even in a Texas summer.

“Nobody was on hold. Nobody was in the queue. She was just knocking them out.”

Randi Thompson, Bill Joplin’s Air Conditioning and Heating

Read the story →
Holidays & overflow

80%

booking rate as the frontline call taker, with a 30% escalation rate

Give your team the holidays off.

“For the very first time in 40 years, I did not have a CSR work on Thanksgiving or Christmas.”

Melissa Mohr, Superior Plumbing Services

Read the story →
After-hours · bilingual

24/7

after-hours and weekend booking in English and Spanish, replacing an answering service that converted ~30% of calls

Replace the answering service with a booking agent.

“If I do set my phone down, I know Jenny’s got it.”

Julissa Moulder, Air One Air Conditioning, Heating, Plumbing & Electric

Read the story →
Guide

10

ways contractors are using their Virtual Agent right now

  • Confirm, reschedule, and cancel appointments by text
  • Text customers the moment their parts arrive
  • Fill open slots from the standby list automatically
  • Reach the right on-call tech the moment an after-hours call comes in
  • Never let a hot lead go cold waiting on a callback
See all 10 ways →
A technician in his service van checking a job on a tablet

Built for the field

While you’re on a job, it’s booking the next one.

Your techs stay on the tools. Your CSRs stay on the calls that need them. Your Virtual Agent keeps the board full.

Why ServiceTitan

Better because it’s built into ServiceTitan.

All native to ServiceTitan. One platform, one login, one customer record. No third-party integrations to break.

Books real capacity. Saves the best slots for the best jobs.

Adaptive Capacity only offers slots your team can actually run.

Capacity Intelligence Early accessWhen near-term slots are scarce, it holds them for your highest-value jobs. Tomorrow morning goes to the system replacement, not the filter change.

Native dispatch automation

Jobs your Virtual Agent books flow straight into automated dispatch. No re-keying, no hand-off.

Dispatch ProAuto-assign every job your Virtual Agent books, or only after-hours jobs to your on-call tech. Your call.

Configure once, works everywhere

Set it up once and your Virtual Agent shows up the same way everywhere customers reach you.

Voice · SMS · WebchatSame persona, skills, job types, and rules on every channel. Whatever it does on a call, it does in a text or chat.

One number to rule them all

Put ServiceTitan tracking numbers on every ad, truck, and yard sign. Your Virtual Agent answers them all.

  • Texts from your number. Your Virtual Agent calls and texts from your own ServiceTitan tracking numbers, not an unfamiliar third-party number your customers ignore.
  • Marketing attribution. Every booked job is credited to the campaign that drove it, so you know exactly which ads pay off.

Virtual Agent + Contact Center Pro. One unified stack.

A one-of-a-kind pairing: your AI agent and your contact center run on the same platform.

  • Live escalation context. Your CSR sees the full conversation the moment a call is handed off, so the customer never repeats themselves.
  • Accurate call records. Every call is tracked end to end, from first ring to Virtual Agent to CSR to booked job.

Customize it without breaking it

Greeting, voice, job types, fees, follow-up questions, objection handling, and escalation rules.

Proven frameworkEvery setting lives inside ServiceTitan best practices, so your workflows and reporting stay clean as you grow.

Inside ServiceTitan

Set it up once. Watch it work.

Everything lives in ServiceTitan: configure the agent, build workflows, and track every result.

Configure the agent once: persona, skills, job types, escalation. Voice, SMS, and webchat all use the same settings.

SearchCTRL + /

Agent Settings

Agent: Jessica Settings
Persona

Jessica · Warm, professional · English + Español · Knowledge base: 4 documents

Edit
Transcript

Greeting, AI disclosure, and how the conversation flows

Edit
Skills and Capabilities

Book, reschedule, cancel, take payments, answer questions

Edit
Job Types and Dispatch Fees

42 job types enabled · $89 service fee, waived for members

Edit
Escalation and Rules

Emergencies → On-call · Billing → Office · Existing jobs → Dispatch

Edit
Inbound SMS

Same agent answers texts to (555) 010-2045 · Escalations email the office

Edit
Inbound Webchat

Same agent chats on titanservices.com · Same skills and job types

Edit

Screens shown with sample data.

Your AI receptionist journey

Start anywhere. Finish at the front of the line.

Most shops start with overflow, add after-hours as trust builds, then move your Virtual Agent to the front of the line. That last step is where the biggest results are.

Step 1 · Start here

Overflow

When every CSR is on a call, your Virtual Agent picks up, and your team is right there to take any hand-off. Set a short hold time so callers never give up and dial your competitor. Low risk, instant wins.

Step 2 · Build confidence

After-hours

Once you trust it, let it run nights, weekends, and holidays on its own. Every call gets answered and booked instead of going to voicemail.

The goal

Step 3 · Maximum results

Front of the line

Your Virtual Agent answers every call first, books what it can, and routes the rest to the right person on your team. Your CSRs focus on the calls that need a human.

Every call answered. Zero abandoned calls.

Come see the rest

Your Virtual Agent does a lot more than answer the phone.

Stop by the ServiceTitan AI booth for a live demo, or catch one of our sessions.

AI SMS and WebchatEverything the agent does on the phone, by text or chat: book, reschedule, cancel, answer questions, around the clock.
Unsold estimatesFollows up on open estimates and books the job.
Recurring servicesBooks maintenance and membership visits before they lapse.
Missed callsTexts back every caller you couldn’t pick up.
Marketing integrationAnswers every reply to your campaigns and books it.
Parts arrivalParts are in? It books the return visit.
Appointment rescheduleMoves appointments without the phone tag.
Dispatch automationAuto-assigns every job the agent books, or just after-hours jobs to your on-call tech. Your call.
And so much moreBring your toughest call scenario. We’ll show you how the agent handles it.

AI & Virtual Agent sessions

Go deeper at a session.

AI and Virtual Agent sessions at Pantheon, October 5–7 in Orlando. All times Eastern.

Live demo

Wed, Oct 7 · 10:30–11:00 AM

See Your Virtual Agent Workforce in Action

Max Stage, Dolphin, L1

Customer panel

Tue, Oct 6 · 10:00–10:45 AM

Meet Your Virtual Agent Workforce: Never Miss a Lead Again

Southern 2, Dolphin, L5

Expo stage

Mon, Oct 5 · 4:45–5:15 PM

The AI-Powered Follow-Up: Turning Every Job into Your Next Opportunity

Solutions Stage, Dolphin, L1

See all 26 AI sessions
Monday, October 5 6 sessions
  • 2:00–3:15 PMBuild Your First AI Virtual Agent and Start Booking Jobs TodaySwan 8, SwanRegistration closedVirtual AgentHands-on workshop
  • 4:00–4:30 PMOne Step Ahead: AI That Keeps Your Board Full and Customers InformedSolutions Stage, Dolphin, L1Registration closedExpo stage
  • 4:45–5:15 PMDigital Marketing, Reimagined: Better Visibility. Higher ROASMax Stage, Dolphin, L1Registration closedExpo stage
  • 4:45–5:15 PMThe AI-Powered Follow-Up: Turning Every Job into Your Next OpportunitySolutions Stage, Dolphin, L1Virtual AgentExpo stage
  • 5:30–6:00 PMFrom Hours to Seconds: Winning the Speed to Lead Race With AIMax Stage, Dolphin, L1Registration closedVirtual AgentExpo stage
  • 5:30–6:00 PMThe End-to-End AI Demand Engine: From Lead to DispatchTrades Stage, Dolphin, L1Registration closedVirtual AgentExpo stage
Tuesday, October 6 11 sessions
  • 10:00–10:45 AMMeet Your Virtual Agent Workforce: Never Miss a Lead AgainSouthern 2, Dolphin, L5Virtual AgentPanel
  • 10:30–11:00 AMThe Unified Call Center: How AI and CSRs work together to book more jobsMax Stage, Dolphin, L1Virtual AgentExpo stage
  • 11:30 AM–12:30 PMKeynote: Run Your Business. Not Your Software.Pantheon Main Stage, Dolphin, L1Keynote
  • 12:45–1:30 PMAnswer, Book, Retain: CSR and Dispatch RoundtableAsia 4, Dolphin, L3Registration closedRoundtable
  • 12:45–1:30 PMLeading Contractors Discuss: What's Possible with End to End AutomationNorthern 2, Dolphin, L5Panel
  • 12:45–1:30 PMMore Leads, More Bookings: Growing Revenue Without More SpendSouthern 2, Dolphin, L5Virtual AgentPanel
  • 3:30–4:00 PMFull Board, Higher Tickets: How AI Automates Dispatcher CommunicationSolutions Stage, Dolphin, L1Registration closedExpo stage
  • 3:45–5:00 PMBuild Your First AI Virtual Agent and Start Booking Jobs TodaySwan 8, SwanRegistration closedVirtual AgentHands-on workshop
  • 3:45–4:30 PMDrive More Demand with Less Effort: AI Marketing in the TradesNorthern 4, Dolphin, L5Registration closedPanel
  • 3:45–5:00 PMSetting Up Adaptive Capacity: Workflows and ConfigurationSwan 10, SwanRegistration closedHands-on workshop
  • 3:45–4:30 PMThe Year Headcount Stops Being the Growth Plan: Atlas + Command CenterSouthern 1, Dolphin, L5Panel
Wednesday, October 7 9 sessions
  • 10:30–11:00 AMSee Your Virtual Agent Workforce in ActionMax Stage, Dolphin, L1Virtual AgentExpo stage
  • 10:30–11:45 AMText It. Email It. Mail It.: Build 3 Automated Campaigns That Drive High-Value DemandSwan 8, SwanRegistration closedVirtual AgentHands-on workshop
  • 11:15 AM–12:00 PMCharging Ahead with AI and MaxTitan Stage, Dolphin, L5Panel
  • 11:15 AM–12:00 PMDetect. Recommend. Act. How Contractors Use AI to Stay Optimized Year-RoundSouthern 2, Dolphin, L5Panel
  • 11:30 AM–12:00 PMCatching Buying Signals from Customers You Already HaveMax Stage, Dolphin, L1Expo stage
  • 11:30 AM–12:00 PMIntroducing Command Center: Your Customized AI Command CenterSolutions Stage, Dolphin, L1Registration closedExpo stage
  • 12:30–1:00 PMA New Era of Dispatch: More Signals, Intelligent Scheduling, and Better OutcomesMax Stage, Dolphin, L1Registration closedExpo stage
  • 12:45–1:30 PMMarketing 2.0: Dominating AI Search, Meta, and Lead NurturingAmericas, Dolphin, L5Registration closedPanel
  • 12:45–1:30 PMThe Cost of Capacity Blindness: Lost Revenue and Wasted Ad SpendSouthern 1, Dolphin, L5Panel
Add sessions to my schedule See the full agenda

Ready when you are

Stop losing jobs.
Start winning them.

Get fully set up in as little as 1 day. Sign up online, no login needed.

Sign up for AI Virtual Agent Visit the booth